Terms and Conditions

Article 1 – Definitions test

In these terms, the following definitions apply:

  • Cooling-off period : the period within which the consumer can exercise their right of withdrawal.

  • Consumer : the individual who does not act in a professional capacity and enters into a distance contract with the entrepreneur.

  • Day : calendar day.

  • Long-term contract : a distance contract that concerns a series of products and/or services, where delivery and/or agreed obligations are spread over time.

  • Durable medium for data storage : any means that enables the consumer or entrepreneur to store information addressed to them in a way that allows future access and unchanged reproduction of the stored information.

  • Right of withdrawal : the consumer's right to cancel a distance contract within the cooling-off period.

  • Entrepreneur : the physical or legal person who offers products and/or services remotely to consumers.

  • Distance contract : a contract in which, as part of a system organized by the entrepreneur for the remote sale of products and/or services, one or more communication techniques are used exclusively until the conclusion of the contract.

  • Distance communication technique : a medium that can be used to conclude a contract without the consumer and entrepreneur being in the same place at the same time.

  • General Terms and Conditions : the current general terms and conditions of the entrepreneur.

 

 

Article 2 – Identity of the Entrepreneur

  • See article 11

 

 

Article 3 – Applicability

These general terms and conditions apply to every offer from the entrepreneur and to every distance contract and order between the entrepreneur and the consumer. Before the distance contract is concluded, the text of these general terms and conditions must be made available to the consumer. If this is not reasonably possible, it must be indicated before the distance contract is concluded that the general terms and conditions can be viewed at the entrepreneur's premises and that they will be sent to the consumer free of charge as soon as possible upon request.

If the contract is concluded electronically, the text of these general terms and conditions, unlike the previous paragraph, may be made available electronically in a manner that allows the consumer to easily store it on a durable medium for data storage.

If this is not reasonably possible, it must be indicated before the distance contract is concluded where the general terms and conditions can be viewed electronically and that they will be sent electronically or in another manner without charge upon the consumer's request.

If there are specific product or service conditions in addition to these general terms and conditions, the second and third paragraphs apply accordingly, and in the case of conflicting general terms and conditions, the consumer can always invoke the provision that is most favorable to them.

If one or more provisions of these general terms and conditions are or become entirely or partially invalid or are declared invalid, the contract and these terms and conditions shall remain in effect, and the relevant provision shall immediately be replaced through negotiation with a provision that, to the greatest extent possible, reflects the purpose of the original.

Situations not regulated in these general terms and conditions will be assessed 'in accordance with the spirit' of these general terms and conditions.

Ambiguities regarding the interpretation or meaning of one or more provisions in our terms shall be interpreted 'in accordance with the spirit' of these general terms and conditions.

 

 

Article 4 – The Offer

If an offer has a limited validity period or is subject to specific conditions, this must be clearly stated in the offer.

The offer is without obligation. The entrepreneur has the right to change and adjust the offer.

The offer contains a complete and accurate description of the offered products and/or services. The description is sufficiently detailed to allow the consumer to make a well-informed judgment about the offer. If the entrepreneur uses images, these are a truthful representation of the offered products and/or services. Obvious mistakes or errors in the offer do not bind the entrepreneur.

All images, specifications, and information in the offer are indicative and cannot form the basis for compensation or dissolution of the contract.

Images of products are a truthful representation of the offered products. The entrepreneur cannot guarantee that the displayed colors exactly match the actual colors of the products.

Each offer includes such information that the consumer clearly understands which rights and obligations are connected with accepting the offer. This applies particularly to:

  • The price, excluding customs duties and import VAT. These extra costs will be the consumer's responsibility and risk. Postal or courier services will use the specific postal and courier arrangements for imports. This arrangement applies when goods are imported to an EU destination, which is also the case here. Postal or courier services will collect VAT (possibly along with the customs duties) from the recipient of the goods.

  • Any shipping costs.

  • How the contract will be concluded and what actions are required for this.

  • Whether the right of withdrawal applies.

  • Payment, delivery, and conditions implementation of the contract.

  • The period within which the offer may be accepted or the period during which the entrepreneur guarantees the price.

  • Rates for distance communication if the costs for using the distance communication technique are calculated on a basis other than the usual base rate for the communication method used.

  • If the contract is archived after being concluded and, if so, how the consumer can access it.

  • How the consumer can check and, if desired, correct data they have provided in connection with the contract before entering into the contract.

  • Any other languages in which the contract may be concluded, in addition to Swedish.

  • Codes of conduct to which the entrepreneur is subject and how the consumer can view these codes electronically.

  • The minimum duration of the contract in the case of a long-term transaction.

  • Optional: Available sizes, colors, material types.

 

 

Article 5 – The Agreement

The agreement comes into effect, subject to what is stated in paragraph 4, when the consumer accepts the offer and fulfills the conditions set.

If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm the receipt of the consumer's acceptance electronically. As long as this acceptance has not been confirmed by the entrepreneur, the consumer can cancel the agreement.

If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to ensure the electronic transfer of data and ensure a secure online environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures for this.

Within the limits of the law, the entrepreneur may check whether the consumer can meet their payment obligations and gather any facts and factors that are important for a responsible conclusion of the distance agreement. If the entrepreneur has valid reasons, based on this check, to not conclude the agreement, they have the right to refuse an order or inquiry with justification or attach special conditions to the implementation.

The entrepreneur will, along with the product or service, provide the consumer with the following information in writing or in a manner that can be stored on a durable medium for data management:

  • The visiting address of the entrepreneur's premises where the consumer can address complaints.

  • The conditions for and how the consumer can exercise their right of withdrawal, or a clear statement that the right of withdrawal does not apply.

  • Information on guarantees and any after-sales service.

  • The information included in Article 4, paragraph 3 of these terms, if the entrepreneur has not already provided this information to the consumer before the conclusion of the contract.

  • The requirements for cancellation of the contract if the contract lasts for more than one year or is for an indefinite period.

In the case of long-term transactions, the provision of the previous paragraph only applies to the first delivery.

Every agreement is concluded under a suspensive condition regarding sufficient availability of the relevant products.

 

 

Article 6 – Right of Withdrawal

When purchasing products, the consumer has the right to cancel the agreement without providing any reason within 14 days. This cooling-off period starts the day after the consumer receives the product or a pre-specified representative chosen by the consumer.

During the cooling-off period, the consumer must handle the product and packaging with care. The product may only be unpacked or used to the extent necessary to assess whether the consumer wants to keep the product. If the consumer wishes to exercise their right of withdrawal, they must return the product with all accompanying accessories and, if possible, in its original condition and packaging, in accordance with reasonable and clear instructions provided by the entrepreneur.

If the consumer wishes to exercise their right of withdrawal, they must do so within 14 days of receiving the product and inform the entrepreneur. The notice must be made in writing or via email. After the consumer has notified the entrepreneur that they wish to exercise their right of withdrawal, the product must be returned within 14 days. The consumer must provide proof that the product was sent back on time, for example, through a delivery receipt.

If the consumer does not inform the entrepreneur of their intention to exercise the right of withdrawal or does not return the product within the timeframes specified in paragraph 2 and 3, the purchase is deemed valid.

Article 7 – Costs in case of exercising the right of withdrawal
If the consumer exercises their right of withdrawal, the consumer is responsible for the return shipping costs of the products. If the consumer has paid an amount, the trader must reimburse this amount as soon as possible, but no later than 14 days after the right of withdrawal has been exercised. However, this is only possible if the product has been received by the trader or if a final proof of complete return can be provided.

Article 8 – Exclusion of the right of withdrawal
The trader may exclude the consumer's right of withdrawal for products described in points 2 and 3. The exclusion of the right of withdrawal only applies if the trader has clearly indicated this in the offer, or at least in good time before the contract is concluded. The exclusion of the right of withdrawal is only possible for products that:

  • Have been made by the trader according to the consumer's specifications;

  • Are of a clearly personal nature;

  • Due to their nature, cannot be returned;

  • Can quickly deteriorate or expire;

  • Have a price that is linked to fluctuations in the financial market which the trader cannot control;

  • Are for loose newspapers and magazines;

  • Are for audio and video recordings and computer games that the consumer has broken the seal on;

  • Are hygiene products whose seal has been broken by the consumer.

Exclusion of the right of withdrawal is also possible for services:

  • Concerning accommodation, transport, restaurant services, or leisure activities that are to be provided on a specific date or within a certain period;

  • Where the delivery has started with the explicit consent of the consumer before the withdrawal period has expired;

  • Regarding games and lotteries.

Article 9 – Price
During the period specified in the offer, the prices of the offered products and/or services will not increase, except for price changes resulting from changes in VAT rates. Notwithstanding the previous point, the entrepreneur may offer products or services whose prices are linked to fluctuations in the financial market and which the entrepreneur cannot control, with variable prices. This link to fluctuations and the fact that any indicated prices are guide prices will be indicated in the offer. Price increases within 3 months after the conclusion of the contract are only allowed if they are due to statutory regulations or provisions. Price increases after 3 months from the conclusion of the contract are only allowed if the entrepreneur has agreed to this and:

  • They are due to statutory regulations or provisions; or

  • The consumer has the right to terminate the contract with effect from the day the price increase takes effect.

The delivery point is determined according to Article 5, first paragraph, of the VAT Act 1968 and occurs in the country where the transport begins. In this case, delivery will occur outside the EU. As a result, the postal or courier service will charge import VAT and any customs fees to the recipient. Therefore, the entrepreneur will not charge VAT. All prices are subject to printing and typing errors. The entrepreneur is not responsible for the consequences of printing and typing errors. In case of printing and typing errors, the entrepreneur is not obliged to deliver the product at the incorrect price.

Article 10 – Conformity and warranty
The entrepreneur guarantees that the products and/or services meet the agreement, the specifications stated in the offer, reasonable durability and/or usability requirements, and the laws and/or government regulations applicable at the time the contract is concluded. If agreed, the entrepreneur also guarantees that the product is suitable for purposes other than normal use. A warranty provided by the entrepreneur, manufacturer, or importer does not affect the statutory rights and claims the consumer may assert against the entrepreneur under the contract. Any defects or wrongly delivered products must be reported in writing to the entrepreneur within 14 days of delivery. The product must be returned in its original packaging and in new condition. The entrepreneur's warranty period corresponds to the manufacturer's warranty period. However, the entrepreneur is never responsible for the final suitability of the products for each individual application by the consumer, or for any advice on the use or application of the products. The warranty does not apply if:

  • The consumer has repaired and/or processed the delivered products themselves or allowed a third party to do so;

  • The delivered products have been subjected to abnormal conditions or handled carelessly, or violate the instructions from the entrepreneur and/or on the packaging;

  • The defect is entirely or partially the result of regulations set by the authority or that may be set regarding the nature or quality of the materials.

Article 11 – Delivery and performance
The entrepreneur will take the utmost care when receiving and performing orders for products.

  • Email : eliasahmadi5611@gmail.com

  • Registration number : 96340886

  • VAT registration number : NL005203010B24


Article 11 – Delivery address and performance
The delivery point is the address provided by the consumer to the company.
Taking into account what is mentioned in Article 4 of these general terms and conditions, the company will fulfill accepted orders without delay, but no later than 30 days, unless the consumer has agreed to a longer delivery time. If the delivery is delayed, or if an order cannot be completed or can only be partially completed, the consumer will be informed of this no later than 30 days after the order was placed.
In such cases, the consumer has the right to terminate the contract at no cost and is entitled to any compensation.
In the event of termination according to the previous paragraph, the entrepreneur will refund the amount the consumer has paid as soon as possible, but no later than 14 days after the termination.
If delivery of an ordered product proves impossible, the entrepreneur will make the best effort to provide a replacement item. Upon delivery, it will be clearly communicated that a replacement item is being delivered. The right of withdrawal cannot be excluded for replacement items. The cost of any return shipping will be borne by the entrepreneur.
The risk of damage and/or loss of products lies with the entrepreneur until delivery to the consumer or a representative designated and known by the consumer, unless otherwise agreed.

Article 12 – Long-term contracts: duration, termination, and extension

Termination
The consumer can terminate a contract concluded for an indefinite period that concerns regularly delivered products (including electricity) or services, subject to the termination rules agreed upon, with a notice period of no more than one month.
The consumer can terminate a contract concluded for a fixed period that concerns regularly delivered products (including electricity) or services, at any time at the end of the contract, subject to the termination rules agreed upon, with a notice period of no more than one month.
The consumer can terminate the contracts mentioned in the previous points:

  • At any time terminate the contract and is not limited to termination at a specific point or within a certain period;

  • At least terminate the contract in the same manner as it was entered into;

  • Always terminate the contract with the same notice period that the company has agreed for itself.

Extension
A contract concluded for a fixed period that concerns regularly delivered products (including electricity) or services, may not be extended or renewed tacitly for a certain period.
Notwithstanding the previous paragraph, a contract concluded for a fixed period that concerns regularly delivered daily newspapers, news journals, and weekly newspapers or magazines may be extended tacitly for a certain period of no more than three months, provided the consumer can terminate the extended contract at the end of the extension with a notice period of no more than one month.
A contract concluded for a fixed period that concerns regularly delivered products or services, may only be extended tacitly for an indefinite period if the consumer can terminate the contract at any time with a notice period of no more than one month and a notice period of no more than three months if the contract concerns regular but less than once per month delivery of daily newspapers, news journals, and weekly newspapers or magazines.
A contract of limited duration for the regular delivery of daily newspapers, news journals, and weekly newspapers or magazines for trial or introductory purposes does not extend tacitly and ends automatically after the specified trial or introductory period.

Article 12 – Contracts longer than one year
If a contract has a duration of more than one year, the consumer has the right to terminate the contract at any time after one year with a notice period of no more than one month, unless reasonableness and fairness argue against termination before the agreed contract term ends.

Article 13 – Payment
Unless otherwise agreed, amounts owed by the consumer must be paid within 7 working days after the withdrawal period according to Article 6, paragraph 1, has started. In the case of a service contract, this period starts when the consumer has received confirmation of the agreement.
The consumer is obliged to immediately report any inaccuracies in the provided or specified payment details to the company.
In the event of late payment by the consumer, the company, subject to statutory limitations, has the right to charge reasonable costs that have been communicated to the consumer in advance.

Article 14 – Complaints handling Complaints about the execution of the contract must be submitted to the company within 7 days after the consumer discovered the defect, and the complaint must be fully and clearly described. Complaints submitted to the company will be answered within 14 days of receipt. If a complaint requires a longer handling time, the company will respond within 14 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response. If the complaint cannot be resolved by mutual agreement, a dispute arises that can be resolved through dispute resolution. A complaint does not suspend the company's obligations unless the company has stated otherwise in writing. If a complaint is deemed valid by the company, the company will, at its discretion, either replace or repair the delivered products free of charge.




Article 15 – Disputes For contracts between the company and the consumer that are governed by these general terms and conditions, only Dutch law applies, even if the consumer is residing abroad.

Article 16 – CESOP Due to measures introduced and reinforced from 2024, in connection with the "VAT Act Amendment 1968 (Act for the implementation of the payment services directive)" and the implementation of the central electronic system for payment information (CESOP), payment service providers may register data in the European CESOP system.